Refund policy
1. Returns
1.1. 30-Day Return Window: We accept returns within 30 days from the date of delivery.
1.2. Free Return Shipping: We offer free return shipping for all eligible items within the 30-day return window.
1.3. Eligibility for Returns: To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as when you received it.
Any accessories, manuals, and documentation that came with the product must be included.
The product must not be damaged, tampered with, or altered in any way.
1.4. Non-Returnable Items: Some items are not eligible for return, including:
Personalized or customized products.
Gift cards and downloadable software products.
2. Refunds
2.1. Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [X] business days.
2.2. No Restocking Fee: We do not charge restocking fees on returned items.
3. Final Sale Items
3.1. No Final Sale Items: We do not have final sale items. All eligible products can be returned within the 30-day return window, subject to the conditions outlined in this policy.
4. Damaged or Defective Items
4.1. Reporting Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for returning the item or resolving the issue.
4.2. Replacement or Refund: We will replace the damaged or defective item or provide a full refund, including return shipping costs, in such cases.
5. Cancellations
5.1. Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but if the order has already been processed or shipped, cancellation may not be possible.
6. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return or exchange, please contact our customer support team at nicolas.berndt@cutefutures.com
We reserve the right to update this policy at any time, so please review it periodically for changes. Your continued use of our website and services after any modifications to this policy constitutes your acceptance of those changes.
Thank you for choosing Cute Futures. We appreciate your business!
Sincerely,
Cute Futures